Frequently Asked Questions


faq section icon

Hit App (Android)


Why does the stream cut out when my phone is locked or the screen is switched to idle? (Android devices only)

If you are using an Android device and the phone is running in Low Power Mode or a specific Battery Optimisation Mode, for the phone to conserve battery energy (and not completely wear the battery out), the app is shut the app off from listening in the background as it would utilise too much energy for the phone to handle. This is a service that is built in to the device to protect the longevity of your battery (and device).

In order to ensure that our apps continue to play in the background or while in idle, please switch off any battery optimisation mode that may be running on your device. 


How do I listen to another station that's not my local station? 

To listen to access one of many stations across our network in Australia, tap on the Stations shortcut at the top of the screen while in the Listen tab. Alternatively, you are able to press on the settings (cog) button and tap Station Preference to then access a range of stations. 

At first glance, you will see a list of wonderful digital only stations and underneath this, a button to browse a full list of stations across Australia. 

*Note: Changing stations will set your new station as your favourite station. Simply change back to your previous station at any time by following the same above steps. 


How do I download shows to listen to offline?

In order to download show episodes to listen to offline, you must be logged in to the app. If you are not a member of the app, please sign up via the Login button on the settings screen. 

Once logged in, navigate to the show that you wish to download episodes for. Click on the three dot menu that is displayed next to the show episode. This will bring up a Download button. 

Check on the status of your download by navigating to the Library tab in the bottom right corner of the app. 


How can I favourite a show? 

In order to download show episodes to listen to offline, you must be logged in to the app. If you are not a member of the app, please sign up via the Login button on the settings screen. 

There are two ways to favourite a show. Throughout the Sign Up/Onboarding experience into the app, you will be prompted with a list of shows relevant to your nearest station (based on your location or postcode you entered). Clicking on any of these shows will add these shows to your list of favourites in the app. If you choose to skip this step, once in the app, you are also able to head to the show screen of your desired show and tap on the Favourite button to also add this show to your favourites list. 


How do I check which push notifications I have turned on?

While logged into your account, access the settings menu by pressing the cog in the top right of the screen. In the settings menu, press Show and News Notifications. Here you will see a list of shows you have favouritied as well as specific notifications enabled or disabled for these shows.  

At the bottom of the screen, you will also see a section/button to enable or disable local news. Your local news is based on the station that you have chosen. E.g. 2Day 104.1 Sydney will receive Sydney News


I no longer want to receive notifications, how do I turn them off?

While logged into your account, access the settings menu by pressing the cog in the top right of the screen. In the settings menu, press Show and News Notifications. Here you will see a list of shows you have favouritied as well as local news which you are able to toggle notifications on and off for. 

Simply switch off the notifications from the shows or news that you no longer wish to be notified by. 


Is my device supported?

In June, we released a new version of the Hit App which is our most exciting update yet. We updated the app with new technological improvements, stability improvements as well as a refreshed look and feel to the Hit Network brand you know and love. 

With this, we are no longer supporting or maintaining older app versions prior to this update. It is highly advised that you update your device to the latest version of the Hit M app to ensure that you are receiving updates and fixes that we make behind the scenes to enhance your listening experience.

To use the Hit App, your device will require Android 7.0 or higher.


Am I still able to use the app if I lose internet connection or my network is interrupted?

If you are logged in to the app, you will be able to access all of your downloaded podcasts to listen to while offline. You will be unable to use the full app features until your connection is brought back online and is restored. 


How can I get in contact with the app support team to help me further?

If you still have an unresolved issue, please do not hesitate to contact us at [email protected] and we'll work to diagnose your issue. 


Why do you ask for my location on entry to the app?

We use this service in order to find the radio station nearest to you and to be as precise as possible so that you are able to listen to the radio that is relevant to your location. If you do not wish to provide us with this information, you may provide your postcode as a back up to then locate the station nearest to you. 


How do I update my account details?

  1. Log in to your account (if you aren't already). 
  2. Go to settings (top right of screen). 
  3. Click on Account Details.  

I never received an email to verify my email address. Where can I find this?

If you have not received this email in your inbox, please check your Junk or Spam folder. 


How do I delete my account?

Please email [email protected]it.com.au and we will be able to action this for you.

*Note: if you choose to delete your account you will lose all of your favourite shows and any downloaded clips you may have saved.


faq section icon

Hit App (iOS)


How do I listen to another station that's not my local station? 

To listen to access one of many stations across our network in Australia, tap on the Stations shortcut at the top of the screen while in the Listen tab. Alternatively, you are able to press on the settings (cog) button and tap Station Preference to then access a range of stations. 

At first glance, you will see a list of wonderful digital only stations and underneath this, a button to browse a full list of stations across Australia. 

*Note: Changing stations will set your new station as your favourite station. Simply change back to your previous station at any time by following the same above steps. 


How do I download shows to listen to offline?

In order to download show episodes to listen to offline, you must be logged in to the app. If you are not a member of the app, please sign up via the Login button on the settings screen. 

Once logged in, navigate to the show that you wish to download episodes for. Follow the app journey below. 


How can I favourite a show? 

In order to download show episodes to listen to offline, you must be logged in to the app. If you are not a member of the app, please sign up via the Login button on the settings screen. 

There are two ways to favourite a show. Throughout the Sign Up/Onboarding experience into the app, you will be prompted with a list of shows relevant to your nearest station (based on your location or postcode you entered). Clicking on any of these shows will add these shows to your list of favourites in the app. If you choose to skip this step, once in the app, you are also able to head to the show screen of your desired show and tap on the Favourite button to also add this show to your favourites list. 


How do I check which push notifications I have turned on?

While logged into your account, access the settings menu by pressing the cog in the top right of the screen. In the settings menu, press Show and News Notifications. Here you will see a list of shows you have favouritied as well as specific notifications enabled or disabled for these shows.  

At the bottom of the screen, you will also see a section/button to enable or disable local news. Your local news is based on the station that you have chosen. E.g. 2Day 104.1 Sydney will receive Sydney News


I no longer want to receive notifications, how do I turn them off?

While logged into your account, access the settings menu by pressing the cog in the top right of the screen. In the settings menu, press Show and News Notifications. Here you will see a list of shows you have favouritied as well as local news which you are able to toggle notifications on and off for. 

Simply switch off the notifications from the shows or news that you no longer wish to be notified by. 


Is my device supported?

In June, we released a new version of the Hit App which is our most exciting update yet. We updated the app with new technological improvements, stability improvements as well as a refreshed look and feel to the Hit Network brand you know and love. 

With this, we are no longer supporting or maintaining older app versions prior to this update. It is highly advised that you update your device to the latest version of the Hit M app to ensure that you are receiving updates and fixes that we make behind the scenes to enhance your listening experience.

To use the Hit App, your device will require iOS 11.0 or higher. Compatible with iPhone, iPad and iPod touch.


Am I still able to use the app if I lose internet connection or my network is interrupted?

If you are logged in to the app, you will be able to access all of your downloaded podcasts to listen to while offline. You will be unable to use the full app features until your connection is brought back online and is restored. 


How can I get in contact with the app support team to help me further?

If you still have an unresolved issue, please do not hesitate to contact us at [email protected] and we'll work to diagnose your issue. 


Why do you ask for my location on entry to the app?

We use this service in order to find the radio station nearest to you and to be as precise as possible so that you are able to listen to the radio that is relevant to your location. If you do not wish to provide us with this information, you may provide your postcode as a back up to then locate the station nearest to you. 


How do I update my account details?

  1. Log in to your account (if you aren't already). 
  2. Go to settings (top right of screen). 
  3. Click on Account Details.  

I never received an email to verify my email address. Where can I find this?

If you have not received this email in your inbox, please check your Junk or Spam folder. 


How do I delete my account?

Please email [email protected] and we will be able to action this for you. *Note: if you choose to delete your account you may lose all of your favourite shows and any downloaded clips you have saved.