Here's What To Do If You Booked To Get Your Make-Up Done At Napoleon Perdis

The company's gone bust

1 February 2019

Article heading image for Here's What To Do If You Booked To Get Your Make-Up Done At Napoleon Perdis

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Following news that Napoleon Perdis has gone into voluntary administration this week, talk has quickly turned to when the sales will start - with some shoppers eager to grab a bargain.

However, while the thought of grabbing a cheap lippy may seem like a small win for the death of a cult beauty brand, spare a thought for those who had booked in a make-up session with the company.

The Hit Newsroom reached out to the Australian Competition and Consumer Commission (ACCC) to ask about what rights customers have when a business goes bust.

According to an ACCC spokesperson, basically anyone with a beauty appointment booked with Napoleon Perdis becomes what is called an 'unsecured creditor'.

This isn't great news, as this puts them at the bottom of the list of creditors - which are the parties which need to be paid out as the company owes them money.

This includes employees and shareholders.

One possible option if you paid via credit card is to contact your financial institution, and you may be able to request a chargeback on the transaction - but be sure to get in touch with the bank ASAP.

According to the ACCC website:

You will be affected by the appointment of an external administrator and may become an 'unsecured creditor' if you have:

  • paid in full for goods or services to be collected or delivered later
  • paid a deposit, such as in a lay-by agreement or interest-free offer
  • bought a gift card or voucher and have not used it
  • returned a product and been issued a credit note.


An 'external administrator' is appointed when the company is unable to pay its debts when they are due.

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