Newcastle's bus network is about to undergo further changes, following complaints from commuters.
Keolis Downer has announced amendments to the timetable, including new direct services from eastern Lake Macquarie to Charlestown Square and Westfield Kotara.
The changes will be introduced in July.
It follows widespread outrage from passengers who've been forced to catch up to three buses on some trips that used to be a direct route.
“As you’d expect following a complete timetable revamp, we’ve given the network time to settle and then used feedback from the community and Newcastle Transport staff to make refinements,” General Manager Mark Dunlop said.
“While the network is performing well overall, we know there are some connections that aren’t working."
“The refinements we’re implementing will address the bulk of customer feedback received on the new network since it was launched three months ago, with improved connections for Swansea, Mount Hutton, and east Lake Macquarie."
The Rail Tram and Bus Union has welcomed the changes.
“It's great to see the company has finally listened to the concerns of workers and commuters and taken action,” RTBU Secretary Dave Woollams said.
The network refinements include:
- Improving links for eastern Lake Macquarie, allowing a direct connection from Cardiff, and Macquarie Hills to Kotara.
- Providing direct services between eastern Lake Macquarie to Charlestown.
- Providing direct services between Swansea Heads, Charlestown and CBD.
- Providing better access to one of the region’s largest providers for people with a disability, House with No Steps at Lambton
- Exploring options for better connections between Cardiff South and Charlestown
Further information on the revised bus network will be available from June and timetables will be available in July.