Woolworths has confirmed some customers were charged twice for purchases made in March.
The supermarket has revealed an issue with the payment processors had lead many customers to be charged again for purchases made in store and online.
A Woolworths spokeswoman said in a statement: “We have received confirmation from Cuscal, one of our payment processors that service financial institutions, that due to an error at their data centre a limited number of Woolworths customers may have received incorrect transactions on accounts processed by Cuscal.
“We are working closely with Cuscal and can confirm any payment errors will be corrected as soon as possible. We apologise for the inconvenience this may cause customers. If further information is required please contact 1300 767 969.”
Many customers took to the supermarket’s Facebook page on Monday to complain. Some said hundreds of dollars were missing from their bank accounts.