Metro Trains Slapped With A Hefty Penalty Over Transport Fail

Commuters will also get full refunds

Metro Trains Slapped With A Hefty Penalty Over Transport Fail

Image: Metro Trains/Instagram

Good news if you’re one of the thousands of commuters stranded in peak hour madness by a Metro Trains computer glitch yesterday– you’re going to get a refund for your trip.

Not so great news for the Melbourne public transport operator, who’s paying for the refunds alongside hefty penalties for the bingle which knocked out the entire network, AAP reports.

Victorian Premier Daniel Andrews said the shutdown – which lasted for two hours from 4pm – was "completely unacceptable".

"Anyone who touched on during that period of time yesterday will receive a refund and we've told Metro Trains to get that done as soon and as easily as possible," Mr Andrews said in a statement.

"We have demanded a comprehensive investigation into what happened, because there must be accountability and there must be consequences."

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Public Transport Victoria chief executive Jeroen Weimar says engineers traced the problem to one server in the Metro control room, and the organisation will be "relentless" in trying to understand the cause.

Public Transport Minister Jacinta Allan said the contract with Metro Trains allowed for penalties to be applied.

"We expect a higher performance standard under the next round of contracts for Metropolitan trains and trams," Ms Allan said.

Metro chief executive Mike Houghton said he expected to be hit with a penalty.

"The hit we had yesterday is a very large hit on our performance bonus," he told the ABC.

Opposition public transport spokesman David Hodgett said the refund to Myki cards doesn't go far enough.

He said: "Who's going to the pay the compensation for the mums and dads that had to jump in a taxi or an Uber and get charged $100 to get to the childcare centre to pick up the kids?”

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